Every business is an integrated set of processes that turns
prospects into profits. Many companies drive sales and
marketing to bring in all the revenue they can while
ignoring the impact these actions have on the back-end of
The hidden costs of certain sales and marketing activities
may be significant. Operations and back-end processes often
account for 60-70% of a company’s costs.
We have extensive experience balancing front-end sales and
marketing efforts and their impact on back-office
operational costs and processes.